Terms & Conditions

2. Acceptance of Terms

By visiting our website or leaving an item with us for service, you confirm that:

• You are at least 18 years old, or are acting under the supervision of a parent or guardian.
• You have the legal authority to enter into this agreement.
• You own the item you are submitting for service, or have the owner's permission to do so.

3. Our Services

Wela Time provides in-person watch repair and restoration services at our Bangkok workshop. Our current service offerings include:

• Mechanical Movement Servicing — full service for mechanical and automatic timepieces, including cleaning, lubrication, and regulation.
• Battery and Water-Resistance Care — battery replacement with fresh gasket and pressure check.
• Vintage Restoration — patient, hands-on restoration for older and sentimental pieces.

We reserve the right to decline any job we consider unsuitable for our workshop, including items that are counterfeit or have been tampered with in a manner that creates safety risks.

4. Bookings & Estimates

• All work begins with an assessment of your item. We will provide an estimate of cost and turnaround time before proceeding.
• Estimates are non-binding where unforeseen complications arise during servicing. We will contact you if the cost is likely to exceed the original estimate by more than 20%, and will not proceed without your approval.
• For vintage restorations, a written scope of work will be agreed before any work begins.
• Enquiries made through our website contact form do not constitute a booking. A booking is confirmed only when we acknowledge receipt of your item in person.

5. Pricing & Payment

• All prices are quoted in Thai Baht (฿) and include VAT where applicable.
• Published prices on our website are indicative and subject to change. The price confirmed at drop-off is the price that applies.
• Payment is due on collection of the item. We accept cash and major bank transfers.
• Items will not be released until full payment has been received.
• If we are unable to complete a repair for technical reasons, a partial fee covering assessment and labour already performed may apply, which we will discuss with you openly.

6. Turnaround Times

• Indicative turnaround times are given in good faith but are not binding. Delays can occur due to parts availability, workshop volume, or the complexity of a particular piece.
• We will notify you if a significant delay arises and will agree a revised timeline with you.
• We do not accept liability for any loss arising from a delay in completing service work.

7. Care of Your Watch

• We treat every item entrusted to us with respect and appropriate care. Items are stored securely at our workshop premises.
• Please inform us at drop-off of any known damage, prior repairs, or fragile components. We cannot be held responsible for pre-existing faults not disclosed at the time of drop-off.
• We photograph items on receipt for our records and yours. Condition photographs will be shared for vintage restoration work.
• In the rare event that damage occurs in our care through our negligence, our liability is limited to the cost of repair or, where repair is not possible, the fair market value of the item at the time of damage, up to a maximum of ฿50,000. We strongly recommend that items of significant value are independently insured before being left with us.

8. Uncollected Items

• We will notify you when your item is ready. We ask that items are collected within 30 days of notification.
• After 60 days from notification, a storage charge of ฿50 per day may apply.
• Items uncollected after 6 months, following reasonable attempts to contact you, may be disposed of in accordance with Thai law, with any proceeds used to offset outstanding charges.

9. Intellectual Property

All content on the Wela Time website — including text, photographs, graphics, and design — is owned by Wela Time or its licensors and is protected under Thai and international copyright law. You may view and print pages for personal, non-commercial use only. You may not reproduce, distribute, or use any content commercially without our written consent.

10. Website Use

When using our website, you agree not to:

• Submit false or misleading information through our contact form.
• Attempt to gain unauthorised access to our systems.
• Use the website in any way that is unlawful or harmful to others.
• Transmit unsolicited commercial communications.

11. Disclaimers

• Information on our website is provided for general guidance only and does not constitute professional horological advice for your specific situation.
• We do not represent that any service will restore an item to a particular condition, as outcomes depend on the age and state of each individual piece.
• Website availability is not guaranteed and may be interrupted for maintenance.

12. Limitation of Liability

To the fullest extent permitted by Thai law:

• Our total liability to you in connection with any service shall not exceed the amount you paid us for that service, except in cases of our proven negligence causing physical damage to your item (governed by clause 7).
• We are not liable for indirect, consequential, or economic losses, including loss of earnings or sentimental loss.
• We are not liable for delays or failures caused by circumstances outside our reasonable control, including natural disasters, utility failures, or supply chain disruptions.

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for any other matter that cannot be excluded by law.

13. Dispute Resolution

• These terms are governed by the laws of the Kingdom of Thailand.
• If a dispute arises, we encourage you to contact us first at [email protected]. We will do our best to resolve the matter promptly and fairly.
• If the matter cannot be resolved informally, it shall be subject to the non-exclusive jurisdiction of the courts of Bangkok, Thailand.
• Consumer disputes may also be referred to the Thai Consumer Protection Board under the Consumer Protection Act B.E. 2522.

14. General Provisions

• Entire agreement: these terms constitute the entire agreement between you and Wela Time regarding their subject matter.
• Severability: if any clause is found invalid or unenforceable, the remaining clauses continue in full force.
• Waiver: our failure to enforce any clause on a particular occasion does not waive our right to enforce it in the future.
• Assignment: we may transfer our rights and obligations to a successor business. You may not assign your rights without our written consent.

15. Changes to These Terms

We may update these terms from time to time. The revised version will be published here with an updated date. For material changes, we will give reasonable notice where we have your contact details. Continued use of our website or services after an update constitutes acceptance of the revised terms.

16. Contact

For legal enquiries or questions about these terms: